Terms of Service

01Acceptance of these terms

These Terms of Service form a binding agreement between you and Lulan Studio. By accessing lulanstudio.com, submitting an inquiry, viewing a client gallery, or engaging us for services, you accept these terms. If you do not accept them, do not use the website and do not engage us.

You confirm that you are at least 18 years old and legally able to enter into a contract. If you are agreeing on behalf of a company, a family or another person, you confirm you have authority to bind them, and "you" includes them.

02Who we are, and what the words mean

Lulan Studio is a wedding photography and cinematography studio founded in 2016, at 620 S Main St, Los Angeles, California 90014, serving Los Angeles, Orange County, San Diego, Santa Barbara, Las Vegas and destination events. "We", "us" and "our" mean Lulan Studio.

• Website — lulanstudio.com, including every page, form, embedded tool and the client gallery service at gallery.lulanstudio.com.
• Services — photography, cinematography, editing, retouching, gallery delivery, and the prints, albums and products we supply.
• Client — the person or people who sign a services agreement with us.
• Content — the photographs, film, text, design, layout, code, graphics and compilations that make up the Website and our work.
• Client Materials — the images and footage we create for a Client under a services agreement.
• Agreement — a signed services agreement between you and Lulan Studio.

03Permission to use this website

We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to view and use the Website for your own non-commercial purposes: researching us, planning a wedding, contacting us, and viewing a gallery you are entitled to view.

That licence is all you receive. It is a licence to look, not a transfer of anything. We reserve every right not expressly granted. We may modify, suspend or discontinue any part of the Website at any time without notice, and we may refuse or terminate access to anyone who breaches these terms.

04Things you may not do

You agree not to do any of the following, and not to help or permit anyone else to:

Taking our work

• Copy, download, save, screenshot for reuse, republish, distribute, publicly display, sell or create derivative works from any photograph, film, text or design on the Website, except the ordinary browser caching that happens when you view a page.
• Scrape, crawl, harvest, index or extract content or data from the Website by any automated means — bots, spiders, scrapers, headless browsers, data-mining tools or extraction scripts — other than a general-purpose search engine indexing us for search results in the ordinary way.
• Use any content from the Website, or any Client Materials, to train, fine-tune, evaluate, benchmark or otherwise develop any artificial-intelligence, machine-learning or generative model, or to build any dataset for those purposes. This prohibition is express, and viewing the Website does not create any licence, implied or otherwise, to do so. It applies to commercial and non-commercial use alike, and to research use.
• Remove, obscure or alter any copyright notice, watermark, credit, caption or metadata.
• Reproduce our page designs, layouts, copy or structure for a competing photography business or for any other website.
• Use our name, logo, brand, images or client work in your own advertising, listings, portfolio or social media without our written permission.

Misusing the site or others

• Use the Website for any unlawful purpose, or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the Website, any account, any client gallery you were not given, or any server or network connected to it; probe, scan or test its vulnerability; or breach any security measure.
• Introduce a virus, worm, malware or other harmful code, or take any action imposing an unreasonable load on our infrastructure.
• Impersonate any person or misrepresent your affiliation with anyone.
• Harass, threaten, defame or abuse us, our artists, our staff or our clients, in any channel.
• Submit an inquiry under a false identity, on behalf of a competitor gathering intelligence, or to obtain pricing you intend to circulate.
• Harvest email addresses or contact details from the Website, or use it to send unsolicited commercial messages.
• Share a private client gallery link publicly, or with anyone the Client has not authorised.

05Our intellectual property

All Content on the Website is owned by Lulan Studio or licensed to us, and is protected by United States and international copyright, trademark, trade dress and other intellectual property laws. That includes the photographs and films, the written copy, the page designs and layouts, the selection and arrangement of the work, our name and marks, and the compilation as a whole.

Copyright in your photographs

Lulan Studio is the author and copyright owner of every photograph and film we create, including those created for you. That is the default position under United States copyright law and it is the position we contract on. What a Client receives is a licence to use their images, on the terms set out in their Agreement — ordinarily a broad personal licence to print, share, post and enjoy the work without limit, and without any expiry.

Unless your Agreement says otherwise, a Client licence does not include: selling the images or licensing them to others; supplying them to a vendor, venue, publication or brand for that party’s advertising; entering them in a competition as your own; altering them with filters, crops or edits that materially change our work and then publishing the result as ours; or removing our credit where a credit is required. If a vendor asks you for your photographs, send them to us — we license to vendors readily and usually at no charge, but we need to be asked.

Trademarks

"Lulan Studio" and our marks and logos are ours. You may not use them in a way that suggests sponsorship, affiliation or endorsement, nor as a keyword, metatag, handle, domain name or paid-search term.

06Copyright enforcement and takedown

We monitor for unauthorised use of our work and we act on it. If you believe your own copyrighted work appears on our Website without authorisation, tell us and we will investigate promptly and remove anything infringing.

Send a notice to info@lulanstudio.com with the subject line Copyright Notice, including: identification of the work; the URL where it appears on our site; your contact details; a statement that you have a good-faith belief the use is not authorised; a statement that the information is accurate and that you are the owner or authorised to act for them; and your signature, physical or electronic.

If you believe material of yours was removed in error, you may send a counter-notice to the same address.

07Content you send us

You may send us content: inquiry details, inspiration images, Pinterest boards, timelines, family photographs, reviews, testimonials and social media posts that tag us.

You keep ownership of your content. By sending it, you grant us a non-exclusive, royalty-free, worldwide licence to use it for the purpose you sent it for — planning and delivering your event. Separately, where you publish a public review or testimonial about us, or publicly tag us in a post, you agree we may quote and reshare it with attribution to the name you published it under; tell us at any time to stop and we will take it down.

You confirm that content you send us is yours to send, that it does not infringe anyone’s rights, and that it is not unlawful. We may decline or delete anything sent to us, and we are not obliged to store, return or keep a backup of it.

08Inquiries, quotes and booking

• Nothing on the Website is an offer. Prices, collections, availability and package contents shown on lulanstudio.com are an invitation to inquire and may change without notice. We correct errors when we find them, and an obvious pricing error does not bind us.
• A quote is valid for the period stated on it, or for thirty days if no period is stated. A quote is specific to the date, coverage and location it was prepared for.
• Nothing reserves a date except a signed Agreement and the retainer being received. Until both are in hand, your date remains available to others, whatever has been discussed. We do not hold dates informally, and a verbal or email confirmation is not a booking.
• We may decline any inquiry or booking at our discretion, including where the date is unavailable, where the scope is outside what we do well, or where we do not believe the working relationship would succeed.
• Quotes, proposals, contract drafts, questionnaires and planning documents we send you are our confidential business materials. Use them to evaluate and manage your own booking; do not forward them to other photographers, publish them, or circulate them in vendor groups.

09The services we provide

What you receive is defined by your Agreement. In general terms:

• Coverage hours are tiered — our collections include six or eight hours depending on the package, and additional hours may be added. The hours in your Agreement are the hours we owe.
• Edited photographs are unlimited. We do not cap the number of images delivered. What we deliver is every frame that meets our editorial standard, culled for duplicates, blinks and technical failures.
• Coverage may be changed after booking — hours can usually be added, and team composition adjusted — subject to availability and the difference in fee. Reductions in scope are at our discretion and do not create a right to a refund of the retainer.
• Add-on services, including gallery-wide facial retouching, are available at the rates quoted at the time you request them.

10Your team and substitution

Lulan Studio is a studio of fifteen artists. Unless your Agreement names a specific artist, we assign the team, and we may change that assignment.

11Rescheduling, postponement and cancellation

If you reschedule

We will transfer your booking to a new date subject to our availability, and we will do our best to make it work. If we are not available on your new date, the booking is treated as cancelled by you and the terms below apply. Any difference in our rates for the new date, or in seasonal pricing, is payable.

If you cancel

Cancellation must be in writing. Retainers are non-refundable except where your Agreement expressly says otherwise. A retainer secures your date, removes it from our calendar and turns away other bookings; it compensates that commitment and is not a deposit against services. Payments already made beyond the retainer are handled as your Agreement provides. Where your Agreement sets a cancellation schedule, that schedule controls.

If we cancel

We do not cancel bookings for convenience. If we must cancel for a reason within our control, we will refund every amount you have paid us, including the retainer, and we will make reasonable efforts to refer you to comparable photographers. That refund and referral is our entire liability for such a cancellation, subject to Section 20.

12Delivery, turnaround and galleries

• Photographs are delivered in four to eight weeks from the event date.
• Film is delivered in eight to twelve weeks from the event date.
• Turnaround runs from the event and is subject to peak-season volume. Where a delay is likely, we will tell you rather than let a date pass in silence. Turnaround windows are estimates made in good faith, not guarantees, and a delay is not a breach entitling you to a refund.
• Client galleries do not expire. We host your gallery for the life of the studio, and we will re-issue a link at any time. We nevertheless strongly recommend you download your full gallery and keep your own backup in at least two places. A lifetime gallery is a service we provide, not an archive you should rely on as your only copy.
• We keep original files and negatives in our archive so that we can re-deliver and reprint, but we do not guarantee to retain original camera files, raw files, negatives, scans or unselected outtakes indefinitely, and we are not obliged to supply them. Raw and unedited files are not part of any delivery unless your Agreement says they are.
• Editing is done in our house style. Reasonable correction of a genuine error — a missed blemish, a colour cast, a technical fault — will be put right at no charge if you raise it within thirty days of delivery. Re-editing to a different aesthetic, extensive compositing, or the removal or addition of people is a paid service.

13What we need from you

Good coverage depends on things only you control. You agree to:

• Give us access. Secure permission for us to photograph and film at every venue and location, including any permit, licence or fee a venue, park, city or property owner requires. Where a venue restricts our positions, lighting or equipment, we work within those restrictions and are not responsible for what they make impossible.
• Give us a timeline and tell us what matters. Provide the schedule, key moments, family groupings, and the names of people who must appear. We cannot photograph a moment we were not told about, that happened out of our sight, or that ran while we were released for a break.
• Tell us about sensitivities. Family members to keep apart, guests who must not be photographed, children whose parents object, surprises to protect.
• Provide reasonable conditions. Safe working conditions, a meal where coverage exceeds five continuous hours, and somewhere to set down equipment.
• Be reachable. Respond to planning questions and approve timelines in reasonable time. Delay in your responses extends our delivery windows correspondingly.
• Warrant that you have the rights you are giving us. You confirm you are entitled to authorise photography of your event and of the people at it, and that you have the authority to give the permissions in Section 15.

Guest conduct is your responsibility. If a guest obstructs, harasses or endangers our team, we will raise it with you first; if it continues, our team may withdraw from the event without refund, and Section 21 applies.

14Creative control and editorial judgement

You engage us for our eye. Which frames are delivered, how they are edited, and the aesthetic of the work are our editorial judgement, exercised consistently with the style shown on this Website and in the portfolio you saw before booking. We will listen to preferences and follow every reasonable request, but dissatisfaction with our style — as distinct from a technical failure — is not a defect and is not grounds for a refund.

We photograph what is there. We are not responsible for the weather, the light a venue provides, the decor, the appearance of any person, the conduct of a wedding party, a schedule that runs late, or a moment that did not happen.

15Image usage and portfolio rights

Showing our work is how the studio is found, and it is how you found us. It is also your wedding.

Where a publication or venue asks us for your images, we ask you first. Where you ask us to submit to a publication, you authorise that submission and the publication’s own terms will apply to it.

16Prints, albums and physical products

• Colour reproduction varies between screens and papers. Prints are colour-managed and approved against our calibrated standard; a difference between your screen and the print is not a defect.
• Album designs are presented for your approval. Once you approve a design and it goes to press, changes require a new order at full cost.
• Products are made to order and are not returnable except where the product is defective or damaged in transit. Report any defect within fourteen days of delivery with photographs, and we will replace it.
• Delivery estimates for physical products depend on the laboratory and the carrier, and are not guaranteed dates.
• We do not warrant the archival life of any print, album or product beyond the manufacturer’s own stated warranty.

17Payments, fees and chargebacks

• Fees, the retainer and the payment schedule are set in your Agreement. Payment on schedule is a condition of performance.
• We may suspend work — including editing and gallery delivery — while an invoice is overdue, and we may decline to attend an event where a payment due before it has not been received. Suspension for non-payment is not a breach by us.
• Overdue balances accrue interest at 1.5% per month, or the maximum permitted by California law if lower, from the due date.
• You are responsible for any bank, card, transfer or currency-conversion fee, and for applicable sales tax.
• Do not use a chargeback in place of a conversation. If you dispute a charge, contact us first; we will look at it properly. Initiating a chargeback for services delivered, or for a non-refundable retainer, is a breach of these terms, and you agree to reimburse the amount together with any chargeback fee, our costs of responding and our attorneys’ fees.
• Card details are handled by our payment processor. We do not store full card numbers.

18Confidentiality — both directions

Each of us will come into possession of the other’s private information. Both of us agree to keep it private.

What we owe you

We treat as confidential your guest list, home and getting-ready addresses, event timeline, family circumstances, vendor arrangements, budget, the amount you paid, any surprise element, and anything you tell us in planning that is not obviously public. We do not sell, publish, trade or disclose it, except to the artists working your event, to service providers acting on our instructions, or where a valid legal process compels us — and in that last case we will tell you first unless the law forbids it. Our full handling of personal information is set out in our Privacy Policy, which forms part of these terms.

What you owe us

Our quotes, proposals, price lists, contract templates, questionnaires, planning documents, vendor materials, workflow documents and unpublished images are our confidential business information and trade secrets. You agree not to disclose, forward, publish, post or circulate them to any third party — in particular to another photography or film studio, a competitor, or a public forum or vendor group — and not to use them for any purpose other than evaluating and managing your own booking.

These obligations survive completion or termination and continue indefinitely. Because a breach of confidentiality causes harm that money cannot readily measure, either party may seek injunctive relief without posting a bond, in addition to any other remedy.

19Disclaimer of warranties

20Limitation of liability

21Indemnification

You agree to defend, indemnify and hold harmless Lulan Studio, its owners, artists, employees, contractors and agents from and against any claim, demand, action, loss, liability, damage, cost or expense — including reasonable attorneys’ fees — arising out of or relating to:

• your use of the Website or of any Content, and any breach of these terms or of your Agreement;
• your breach of Section 4, including any unauthorised copying, scraping or model-training use of our work;
• any claim by a guest, family member, venue, vendor or other third party arising from our presence at or coverage of your event, including any claim that a person was photographed or published without their consent, where you gave us the permission we relied on;
• content you send us that infringes a third party’s rights;
• your violation of any law or of the rights of any third party;
• a chargeback initiated contrary to Section 17.

We will notify you of any claim we seek indemnity for and give you a reasonable opportunity to participate, and we reserve the right to control our own defence at your expense.

22Force majeure

Neither party is liable for failure or delay in performing caused by an event beyond its reasonable control, including: acts of God; fire, flood, earthquake, storm or other natural disaster; epidemic, pandemic or public-health order; war, terrorism, civil unrest or riot; strike or labour dispute; government action, closure, curfew or restriction; utility, telecommunications or internet failure; venue closure or cancellation; transport failure, road closure or flight cancellation; serious illness, injury, accident or death affecting an artist or their immediate family.

Where such an event prevents us from attending or completing coverage, we will first offer to reschedule to a mutually available date at no additional booking fee. If no such date can be agreed, or if the event makes performance permanently impossible, we will refund amounts paid for services not yet rendered, retaining a fair amount for work already performed and costs already committed. That is our entire liability for a force majeure event, and no other damages are payable by either party.

23Third-party services and links

The Website links to venues, publications, vendors and social platforms, and embeds third-party tools including film players and scheduling widgets. We do not control those services, we do not endorse their content or practices, and we are not responsible for them. Your dealings with any third party, including any vendor we recommend, are solely between you and that party. Payment processing, gallery hosting, email and scheduling are provided by third parties under their own terms; their failure or outage is a force majeure event as to us.

24Dispute resolution, governing law and venue

25General provisions

• Entire agreement. These terms, your signed Agreement and our Privacy Policy are the entire agreement between us on their subject matter, and supersede all prior discussions, proposals and representations, whether oral or written.
• No reliance. You confirm you have not relied on any statement, promise or representation not set out in these documents.
• Severability. If any provision is held invalid or unenforceable, it is modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remainder stays in full force.
• No waiver. Our failure to enforce any provision is not a waiver of it, and no waiver is effective unless in writing.
• Assignment. You may not assign or transfer these terms or your Agreement without our written consent. We may assign them to a successor in connection with a merger, acquisition or sale of the studio’s assets, on notice to you.
• Independent contractor. Nothing creates a partnership, joint venture, employment or agency relationship between us. We perform as an independent contractor and control the manner and means of our work.
• Notices. Notices to us go to info@lulanstudio.com and to 620 S Main St, Los Angeles, CA 90014. Notices to you go to the email or postal address in your Agreement. Email notice is effective on the business day after it is sent, absent a bounce.
• Survival. Sections 4, 5, 6, 7, 15, 17, 18, 19, 20, 21, 24 and 25 survive termination or completion.
• Headings and interpretation. Headings are for convenience. "Including" means including without limitation.
• No third-party beneficiaries, except that our artists, employees and contractors may enforce Sections 19, 20 and 21 for their own benefit.
• Export and sanctions. You confirm you are not located in, and are not acting for anyone in, a country or on a list subject to United States embargo or sanctions.

26Changes to these terms, and how to reach us

We may update these terms as our practice or the law changes. The date at the top of this page always shows the current version, and we will post notice of a material change on this page at least thirty days before it takes effect. Continuing to use the Website after that date means you accept the updated terms. A change to these terms does not alter a signed Agreement already in force — your booking stays on the terms you signed.

If anything here is unclear, or you want a commitment specific to your booking written down, ask. We would rather put it in writing than leave it implied.